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Complaints Policy

At BOGOMOL School of Eastern Medicine, we are committed to providing high-quality education and professional services. We value all feedback and take complaints seriously as they help us improve the quality of our courses, communication, and overall experience.

This Complaints Policy explains how you can make a complaint, how we handle it, and what you can expect from us.

1. Purpose

The purpose of this policy is to:

  • Ensure that all complaints are handled fairly, efficiently, and confidentially.

  • Provide a clear process for clients, students, and visitors to raise concerns.

  • Use complaints as an opportunity to improve our services and maintain professional standards.

2. Who Can Make a Complaint

Any student, client, or visitor who has interacted with our school or website may submit a complaint if they believe:

  • They received unsatisfactory service or communication.

  • There was a misunderstanding, delay, or administrative error.

  • They experienced unprofessional behavior or feel their rights were not respected.

3. How to Submit a Complaint

Complaints can be submitted in writing via email or through our contact form.
Please include:

  • Your full name and contact details.

  • A clear description of the issue.

  • Any relevant dates, screenshots, or documents.

Send your complaint to:
📧  sanchosanek02@gmail.com
📍 Odessa, Ukraine
Attn: Complaints Officer – Oleksandr Matvieiev

4. How We Handle Complaints

  • We will acknowledge receipt of your complaint within 3 business days.

  • We will investigate your concern carefully and may contact you for additional information.

  • A full response will be provided within 14 business days from the date of acknowledgment.

  • If your complaint requires more time, we will notify you of the delay and provide an estimated resolution date.

5. Possible Outcomes

  • After investigating the complaint, we may:

  • Offer an explanation or clarification.

  • Provide a formal apology if appropriate.

  • Take corrective action to resolve the issue.

  • Review and improve internal procedures to prevent recurrence.

6. Confidentiality

  • All complaints and related correspondence are treated confidentially.
    Information will only be shared with staff members directly involved in resolving the issue.

7. Escalation

  • If you are not satisfied with our response, you may request a review of the decision by the Founder of BOGOMOL School of Eastern Medicine.
    Further external review (for example, by a professional accreditation body) may be available depending on the nature of the complaint.

8. Contact Details

 BOGOMOL School of Eastern Medicine
Attn: Complaints Officer – Oleksandr Matvieiev
📍 Odessa, Ukraine
📧 sanchosanek02@gmail.com
📞 +380955118785

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